Will the metaverse be an inclusive workspace?

Will the metaverse be an inclusive workspace?

Hello, Broadsheet readers! Today’s guest essay comes from Fortune writer Lila MacLellan, who examines whether the Metaverse will be an inclusive workspace. More: Good Morning America pulls co-hosts Amy Robach and TJ Holmes from the air and five women are suing Bill Cosby under New York’s new sexual abuse law. Have a good Wednesday.

– A meta question. Well, it might be embarrassing, but I have to admit I’m intrigued by the Metaverse, a topic that makes most adults’ eyes roll.

During the pandemic, I bought an Oculus headset, determined to keep up with the next evolution in technology and thinking it might help me “travel”. It made. Mostly I floated inside immersive art exhibits, but I also enjoyed a dizzying trip to the space station and a few city tours.

As a journalist, I’ve also observed workplace developments in the metaverse, a topic I covered for Fortune@Work, a just-released workplace playbook about how companies should manage the return to the office. Like my Fortune colleagues explain in this series, today’s employees want to work remotely and see their work friends. That’s why Dropbox, after walking away completely, found that offering in-person retreats helped boost its lackluster retention rates. The Metaverse is meant to be an even more convenient compromise, allowing people to feel the presence of others without sneaking into the office.

Metaverse technology is still nascent, but after sampling today’s VR meeting spaces, I’m willing to accept that one day, when headsets become lighter and VR software easier to navigate, we’ll be thinking in an immersive or mixed reality about as often as we do in Zoom today. But this impending shift means now is the time for companies building their metaverse offices to take inclusion seriously.

On the one hand, the metaverse promises to improve diversity and inclusion in several ways. VR and AR applications could allow employees who are home caregivers (mostly women) to be as “present” in the office as those who work at a company’s physical headquarters. For the same reason, the use of virtual reality could help break down proximity bias and level the playing field for people with disabilities and other marginalized groups.

However, I’m less convinced by the argument that tomorrow’s VR native employees could take on new identities at work – creating avatars that look like animals or imaginary characters – and that this could minimize the sexism or racism at work.

Today, women who play virtual multiplayer games face bias or harassment even when they don’t present themselves as a woman on screen, says Phoebe Gavin, career coach, executive director of talent development at Vox and player. Players have a way of figuring out who’s who, she says, adding, “Do you think people aren’t going to find out that the lizard in the office is actually a black woman?”

Let’s not forget who is building the metaverse, she adds. Black, Latino, and other marginalized groups are underrepresented in tech, which means metaverse spaces are already not designed for them.

Finally, a recent study by McKinsey found that leadership roles in today’s metaverse are dominated by men, despite evidence that women spend more time in the “protometaverse” than men and are more likely to support metaverse projects.

The virtual workplace is several years away, but companies should discuss these red flags now, lest we end up with a future of work that looks a lot like the past.

Read my full Metaverse at Work story here and check out the full Fortune@Work manual here.

Lila MacLellan
lila.maclellan@fortune.com
@lilamaclellan

The Broadsheet is Fortune’s newsletter for and about the world’s most powerful women. Today’s edition was curated by Paige McGlauflin. Subscribe here.

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SEPARATING WORDS

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Michelle Yeoh on her critically acclaimed lead role performance in Everything everywhere all at once.

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