Rackspace outage leaves traces of outrage and anger on social media

Dennis Rudner, San Antonio Express-News

December 5, 2022

Cloud computing company Rackspace begins trading on the Nasdaq following its IPO, Wednesday, August 5, 2020, in Times Square in New York. (AP Photo/Mark Lennihan)

Mark Lennihan, STF/Associated Press

A “security incident” on Friday prevented thousands of Rackspace Technology customers from accessing emails.

Rackspace acknowledged Friday night that it had a significant failure. Customers were left waiting and in the dark trying to get a resolution over the weekend.

And if there were any doubts about the extent of the failure, the stock market made it clear on Monday as the company’s shares plunged 15.46%.

And for most of the weekend and Monday, Twitter was on fire with Rackspace customers (many future former customers) expressing their anger and frustration.

Here is just a sample of the fury and outrage.

Brilliant pass by @Rackspace “Let’s email customers who don’t have access to their email to let them know they can’t access their email.” #rackspace #RackspaceDown pic.twitter.com/cOiL4OCloP

— Christopher G. Smith (@cgsmith) December 5, 2022

How is the @Rackspace the failure does not tend? This messaging outage is having a catastrophic impact on small businesses around the world and there is seemingly no end in sight. @CBSNews @FoxNews @CNN @NBCNews @ABC @WSJbusiness @CNBC

— Nick Cioromski (@NCioromski) December 2, 2022

36 hours ago the email hosting service @Rackspace went down

With it, thousands of businesses have lost access to their emails and it’s still down

They used to be one of the best hosts, but then they laid off a lot of their staff…that’s no coincidence.

— Iman Jalali (@Stealx) December 3, 2022

Please @rackspace level with your customers. This outage is so damaging to my business and stressful. Will Managed Exchange ever be operational again? If so when? Has our data been hacked?

— EstateTerrier (@EstateTerrier) December 5, 2022

someone else is using #Rackspace to host e-mails? There has been a MAJOR outage affecting small businesses around the world – including mine! No emails and I’m on a business trip for several weeks. Unacceptable.

What email hosts do you use and recommend? Please answer below.

— Tiffany Dowd (@LuxeTiffany) December 3, 2022

OK, Rackspace, that’s ridiculous. I am a small business owner unable to access my email. I tried to reach you for an update. I finally got a call back with the “racker” laughing that he had another 400 calls to return. He had absolutely no explanation. It’s ridiculous.

— Sharon Jones (@azsharin) December 2, 2022

No communication, no transfer, cannot use M365, no chat function, no technical support, no error message. No emails!!!! I don’t know if there is anything else to do.
Total frustration.

— interstate filings (@interstatefilin) December 5, 2022

Hey @Rackspace, remember in 2007 a drunk driver ran off the road and hit a transformer in your San Antonio data center, knocking it offline? I’m sure yes! #RackspaceOutage #rackspace #RackspaceDown https://t.co/cEvadL3DnN

— REEEEEEEE answering machine (@sh_ftr) December 5, 2022

Rackspace has had a few bad days https://t.co/aZRJyavjDO

— Ben West (@westbywest) December 5, 2022

@barronsonlinein the title on @rackspace you misspelled “thousands of customers and small businesses” as “some”

— Lucas Bly (@GlynElyn) December 5, 2022

@Rackspace what a mess you have created, made worse without ANY truly disappointing return at such a large publicly traded company. I really thought you were together, was that the disaster recovery plan?

—Tony G (@TonyG64397491) December 5, 2022

It’s been 1 p.m. pic.twitter.com/fkTzyMzDmF

—Steve Johnson (@stevej00) December 5, 2022

I got 3 phone calls from rackspace people apologizing about it and saying they were doing everything they could but when I ask to do the transfer now they say they are not technicians. Just employees calling to say they’re working on getting us back on our feet.

—Asher Forst (@ForstAsher) December 5, 2022

#Rackspace #outage #leaves #traces #outrage #anger #social #media

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